Terms of service

By using www.JuvieHairCollection.com, you agree to these Terms and Conditions. “We,” “us,” and “our” refer to Juvie Hair Collections. “You” refers to all visitors, customers, and users of the site.

Use of Site

You must be 18 or older to use this site.

Shipping Policy

All orders are shipped via FedEx Priority. Standard processing time for hair orders is 7–10 business days (Monday–Friday). Orders cannot be canceled once placed. Please ensure your shipping address is correct – including apartment or unit numbers – as no changes can be made after purchase. There are no refunds for abandoned or refused shipments. Once your package has been transferred to FedEx, Juvie Hair Collections is not responsible for delays, delivery issues, lost packages or stolen packages. If your order is lost or stolen, please contact your local FedEx office directly.

Refund Policy

Once an order has been placed, it cannot be canceled. A 10% fee will be deducted from all refunds to cover merchant processing fees. If you receive your hair and wish to return it, you must do so within 72 hours of delivery. Returns requested after 72 hours cannot be processed. To qualify for a refund, the hair must be in original condition: unworn, unwashed, unaltered, ties and packaging fully intact. Refunds will not be accepted for hair that has been installed, colored, cut, brushed out or altered in any way. Wigs are non-refundable. Hair care instructions are provided to all customers. It is the customer’s responsibility to follow proper care guidelines to maintain the quality of their hair extensions.

Changes to Services & Pricing

We may modify or discontinue any product or service, or change pricing, at any time without notice. We are not liable for such changes.

Right to Refuse Service

We may refuse or withdraw service at our discretion. If we withdraw after work has begun, fees for completed work (at our hourly rate) may be deducted from any refund.

Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their content, accuracy, or policies.

Products & Display

Some products or services may be available only online and in limited quantities. Colors or images may vary depending on your device.

Errors & Updates

We may correct errors or update information (including pricing or availability) at any time without notice, even after an order is submitted.

Warranty Disclaimer & Liability Limits

Services and products are provided “as is.” We do not guarantee uninterrupted, error-free use. We are not liable for any direct or indirect damages arising from your use of the site or services, to the fullest extent permitted by law.

Termination

We may terminate access to the site or services at any time if you violate these Terms. You remain responsible for any charges up to the termination date.

Entire Agreement

These Terms, along with posted policies, form the complete agreement between you and us and override any prior versions.

Governing Law

These Terms are governed by the laws of the United States.

Changes to Terms

We may update these Terms at any time. Continued use of the site indicates acceptance of the updated version.

Contact

For questions, email: juviehaircollections@gmail.com