Shipping policy

Shipping Policy

• All orders are shipped via FedEx Priority.
• Standard processing time for hair orders is 7–10 business days (Monday–Friday).
• Orders cannot be canceled once placed. Please ensure your shipping address is correct – including apartment or unit numbers – as no changes can be made after purchase.
• There are no refunds for abandoned or refused shipments.
• Once your package has been transferred to FedEx, Juvie Hair Collections is not responsible for delays, delivery issues, lost packages or stolen packages.
• If your order is lost or stolen, please contact your local FedEx office directly.

Refund Policy

• Once an order has been placed, it cannot be canceled.
• A 10% fee will be deducted from all refunds to cover merchant processing fees.
• If you receive your hair and wish to return it, you must do so within 72 hours of delivery. Returns requested after 72 hours cannot be processed.
• To qualify for a refund, the hair must be in original condition:
  • Unworn
  • Unwashed
  • Unaltered
  • Ties and packaging fully intact
• Refunds will not be accepted for hair that has been installed, colored, cut, brushed out or altered in any way.
• Wigs are non-refundable.
• Hair care instructions are provided to all customers. It is the customer’s responsibility to follow proper care guidelines to maintain the quality of their hair extensions.